Directory listing and sponsorship refund policy

Last updated: September 2, 2026

This policy applies only to Vantaige directory listings, verified badges, native advertising, featured placement, homepage placement, and spotlight sponsorships. It does not apply to AI prompt packs or the Prompt Vault, which have their own terms and refund information.

Fees are final

Once payment is completed, Listing Service fees are final and non-refundable except in the two cases below. Before payment, checkout requires you to read and acknowledge the listing terms, this policy, and the listing privacy notice.

The only two refund cases

Duplicate charge. You were charged more than once for the same Listing Service because of a payment-processing error. We will verify the duplicate payment and refund the duplicate charge.
Our material delivery failure. Vantaige materially fails to provide the purchased, eligible Listing Service because of our own error. We will first reasonably correct the problem or extend the affected placement. If we cannot reasonably cure it, we will provide an appropriate refund for the undelivered service.

What is not refundable

There is no refund for a change of mind; a tool being rejected or removed for ineligibility, policy, safety, legal, accuracy, rights, or evidence issues; information or assets supplied by you; lack of traffic, leads, sales, rankings, SEO benefit, indexation, or a particular review outcome; a buyer-caused delay; or a placement that has already been provided as purchased.

Making a request

Contact us through the contact form with your Whop payment ID, checkout email, tool name, and a concise description of the duplicate charge or material delivery issue. Please contact us before opening a payment dispute so we can investigate. An external chargeback, dispute, or payment reversal may result in immediate suspension while it is reviewed.

Nothing in this policy limits any consumer right that cannot lawfully be excluded.